Cloud 9 Pillows & More (“Cloud 9”) is proud to stand by the quality craftsmanship of all of its Comfort Products and warrants its products against defects in material or workmanship under normal intended use for the stated periods below.

What products are covered?

3-Year Limited Warranty - Cloud 9 Pillow & Seat Cushion
1-Year Limited Warranty – Cloud 9 Lumbar Pillow, Travel Pillow, Knee Spacer & Foot Rest Pillow

What will we do?

If, during the limited warranty period, the product is found to be defective because of defects in material or workmanship, it will be replaced without charge. Cloud 9 reserves the right to substitute products of comparable quality and value. If the warrantied product is no longer manufactured or available and no other products of comparable quality and value are available, Cloud 9 reserves the right, in its sole discretion, to satisfy its obligations hereunder by refunding the fair market value of the warrantied product or part.  Such refund will not include incidental expenses, including original service and delivery fees.

Who does this warranty provide coverage to?

This warranty is non-transferrable and the sale, transfer or disposal of the warrantied product will void this warranty. For the purposes of this warranty, an “original purchaser” is an individual who purchases the product directly from Cloud 9 or a for personal, household or consumer use and not with the intent to resell the product or for commercial purposes. This warranty does not apply to products purchased either with the intent to resell or through unauthorized resellers including, without limitation, third-party websites such as Craigslist, eBay, Amazon, or Alibaba.

What claims are excluded from this warranty?

This warranty excludes claims for conditions arising from normal wear and tear, including but not limited to foam or fill compression, discoloration, rips, or tears.

Use of products containing filling materials diminishes the loft of the filling materials and constitutes normal wear and tear. This warranty does not provide coverage for claims related to comfort preference (e.g. too hard/soft). This warranty does not provide coverage and will become void if claims are a result of damage caused by use of the product in any manner that is inconsistent with applicable owner’s guides, user manuals or other operational instructions or from laundering or handling the product in a matter that is inconsistent with care labels. This warranty also excludes claims for damage caused by misuse or abuse including but not limited to stains, soil, burns, cuts, tears, spills, odors, shrinkage, or factors other than a product defect.

What costs does this warranty cover?

In connection with your warranty claim, you are responsible for returning the warrantied product to us. We will incur the cost of shipping a replacement product to you. This warranty does not provide coverage for the cost associated with the transportation, inspection, removal, or installation of any product except as provided herein. This limited warranty also does not include any reimbursement for inconvenience, removal, or loss of use.

What must I do to keep the warranty in effect?

Keep your original receipt.
You may be required to provide your original receipt at the time of any warranty claim.

Do not remove the law label.
Do not remove any law labels attached to your product. This label identifies your product as being a genuine Sleep Number ®  product and may be required to establish warranty coverage.

Keep the product in a sanitary condition.
This warranty shall not apply to any product found to be in an unreasonably unsanitary condition. A product is in an unreasonably unsanitary condition if it is so pervasively soiled that an inspection is unable to be conducted due to the presence of body fluids, blood borne pathogens, insects or other substances that otherwise suggest that the product has been subjected to misuse or abuse beyond ordinary wear and tear.

What is the warranty on replaced products?

No new warranty is provided with any product that is replaced under this warranty. The warranty for any replacement product runs from the date of original purchase. Any product replaced under this warranty will be required to be returned to Cloud 9 at the time of replacement. If you receive a replacement product under this warranty but fail to return any replaced product to us as required, further warranty coverage will be suspended until such replaced product is returned.

Where does this warranty apply?

Your warranty provides coverage for products purchased and used in the United States excluding its territories and possessions (e.g., Guam, Puerto Rico, and the Virgin Islands). It is not applicable to claims for products purchased or used in any other country at any time.

What are the limitations on this warranty?

Your exclusive remedy, in lieu of all incidental, special, or consequential damages including for negligence, is limited to replacement of any product deemed to be defective in materials or workmanship under the terms and conditions stated in this warranty.

CLOUD 9 MAKES NO OTHER WARRANTY WHATSOEVER, EXPRESS OR IMPLIED. CLOUD 9 SHALL NOT BE LIABLE IN ANY CASE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF THIS WARRANTY OR ANY IMPLIED WARRANTY ARISING BY LAW EVEN IF IT HAS BEEN ADVISED ON THE POSSIBILITY OF SUCH DAMAGES

Are there any implied warranties?

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE APPLICABLE TO YOUR CLOUD 9 PRODUCT IS LIMITED IN DURATION TO THREE YEARS FROM THE DATE OF PURCHASE. EXCEPT AS OTHERWISE MAY BE REQUIRED BY LAW, THERE ARE NO OTHER EXPRESS OR IMPLIED WARRANTIES OTHER THAN THE WARRANTY DESCRIBED HEREIN.

Cloud 9 makes no warranty and specifically disclaims any warranty that your Cloud 9 product is suitable for your or any particular medical condition. No express or implied warranties are extended to any persons and all such warranties are hereby excluded. Cloud 9 does not authorize any person or entity to create for Cloud 9 any other obligation or liability in connection with this warranty.

How do I file a warranty claim?

E-mail warranties@cloud9pillowsandmore.com to submit your warranty claim. Please keep your receipt
so that we may process your warranty request.

How does state law relate to this warranty?

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

The foregoing warranty shall be exclusive and in lieu of any other warranty, express or implied. Including warranties of merchantability and fitness for particular purpose and all other warranties otherwise arising by operation of law, course of dealing, custom, trade, or otherwise. Neither the seller nor the manufacturer shall be liable for any consequential damages or losses arising from the purchase, installation and or of this product.