FAQ
Q: When will I receive my order?
A: Thank you for placing your Cloud 9 order. We will send you an email with tracking details as
soon as your order ships.
Q: What is your return policy?
A: We're confident that you'll love your Cloud 9, but just in case you’re not happy we offer a 90-
Day Risk Free 100% Money Back Guarantee.
Q: Does my Cloud 9 product come with a warranty?
A: Yes! All of our products come with a warranty for any manufacturing defects in material and
workmanship, not normal wear and tear. Check our warranty section for details.
Q: What should I do if my order is incorrect, lost or damaged?
A: If you experience any issues with your order or delivery, we want to help! Please reach out to
us by emailing us at support@cloud9pillowsandmore.com.